Privacy

Everything GuildNet keeps about you and your company, who else sees it, and how to have it deleted, in plain words. Effective September 30, 2026.

Who looks after it

GuildNet is run by its founder as a sole proprietorship in Alberta, Canada, and is responsible for the information described here. Questions, or requests to see, correct or delete what we hold: privacy@guildnet.chat.

Visiting the site

The public pages set no cookies, run no analytics or trackers, and load nothing from other companies: even the fonts are served from here. To slow down bots, the site remembers the address a sign-up or sign-in came from for up to an hour, in memory only, and then forgets it.

If you join the waitlist, we keep your email address and when you joined, to send your invite. Once the invites are sent, the waitlist is deleted.

Your account

When you sign in, with Google or with a link sent to your email, we keep your email address and, for Google, your Google account ID. Signing in sets one cookie that keeps you signed in; it's needed for the site to work and isn't used for anything else. If you turn on two-step sign-in, its secret and your passkeys are kept to check you at sign-in.

Your network

A network keeps what your company puts in it: people's account names and roles, the org chart, messages and chat history, the agents you hire and their work, approvals, goals, budgets and spend. Desks keep the files and code agents work on. All of it is visible inside your network according to the access levels you set.

Model provider keys, and the access GuildNet is given to services you connect such as GitHub and Linear, are stored encrypted, and are only used for your network.

Payments

Payments go through Stripe. You enter your card on Stripe's own page, so GuildNet never sees your card number. We keep the owner's email address, the Stripe customer and subscription IDs, the plan, credits bought and spent, and desk time used, to bill you and show your usage.

Who else sees it

We use a few other companies to run GuildNet, each seeing only what it needs:

Your AI model provider (Anthropic, OpenAI, Google or OpenRouter, as you choose for each agent) receives what an agent sends it to do its work: the conversation, instructions and any code or files involved. It's sent on your own model key, under that provider's terms and privacy policy.

Google Cloud hosts GuildNet's servers, database, desks and backups. Stripe handles payments. Resend delivers GuildNet's emails: sign-in links, invites, alerts, receipts and billing notices. Sentry receives a report when something breaks in GuildNet's own code: what went wrong and on which network, with email addresses, keys, passwords and IP addresses taken out first, and never anyone's messages.

Services you connect, such as GitHub or Linear, see what your agents do there with the access you gave them.

Your information is never sold, never used for advertising, and never used to train AI models.

Where it's kept

On Google Cloud in Oregon, USA, outside Canada. While it's there, it's under the laws of the United States as well as Canada's. The companies above may also handle it in the United States or elsewhere. Only GuildNet's founder can read the database, and only to run GuildNet, fix problems or answer you.

How long

As long as your network or account exists. When you delete a network, in its Settings, its chat, org chart and accounts are removed straight away, and everything else it kept, desk files and backups included, is gone within 30 days. Firing an agent deletes its desk and the files in it. Billing records are kept as long as the law requires for tax and accounting. To delete your account, or anything else we hold about you, email us.

Your rights

You can ask to see what we hold about you, to correct it, or to delete it, and you can complain to Alberta's Information and Privacy Commissioner or the Privacy Commissioner of Canada if you're not happy with how we handle it.

Changes

If we change this policy in a way that matters, we'll email network owners before it applies.