Refund policy

What GuildNet refunds, and how to ask. Effective November 18, 2026. Until then, the policy of September 30, 2026 applies: the same, without the paragraph on disputed and refunded credits.

Plans

Cancel any time, in your network's Settings under Manage billing. Your plan carries on until the end of the month you've paid for, and isn't charged again. We don't refund a month you've already started, or the difference you paid when moving to a bigger plan.

Credits

An unused pack of credits is refunded in full when you ask within 14 days of buying it. Once some of a pack has been used, or after 14 days, it isn't refunded. Credits that expire after 12 months aren't refunded either.

If you dispute a charge with your bank instead of asking us, your network's desks are paused until the dispute is settled. Credits a refunded or disputed payment bought are taken back, and whatever of them was already spent is owed, paid from the next credits you buy.

Mistakes

If you were charged twice, charged after cancelling took effect, or charged for something you didn't get, we'll refund it in full, whenever you notice.

How to ask

Email support@guildnet.chat from your network owner's address, with your network's name and what the charge was for. Refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.

This policy is part of our terms of service. It doesn't take away any refund rights the law gives you.